Help Desk Administrator Job In Dubai


Job Id :100023022


Job Title: Help Desk Administrator

Location: Dubai, UAE

Employment Type: Full-time

About Us:
We pride ourselves on our commitment to excellence and innovation. As we continue to grow, we are seeking a skilled and customer-focused Help Desk Administrator to join our dynamic team.

Provide first-line technical support and assistance to users via phone, email, and ticketing system
Respond to user inquiries, troubleshoot issues, and resolve technical problems in a timely and efficient manner
Diagnose and escalate complex issues to appropriate technical teams or vendors for resolution
Install, configure, and maintain hardware, software, and peripheral devices for end-users
Create and maintain user accounts, permissions, and access rights in accordance with company policies and procedures
Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and reliability
Document and update support procedures, troubleshooting guides, and knowledge base articles
Assist with IT projects, upgrades, and implementations as needed
Provide training and guidance to users on IT systems, applications, and best practices
Collaborate with IT team members and other departments to improve processes and enhance user experience

Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Proven experience in a help desk or technical support role, preferably in a corporate environment
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications
Familiarity with ticketing systems, remote desktop tools, and ITIL best practices
Excellent communication and customer service skills, with the ability to communicate technical information to non-technical users effectively
Strong problem-solving and troubleshooting abilities
Ability to work independently and collaboratively in a fast-paced environment
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed

Competitive salary based on experience and qualifications
Health insurance
Retirement savings plan
Paid time off and holidays
Training and professional development opportunities
Positive and collaborative work environment

How to Apply:
If you are interested in joining our team as a Help Desk Administrator, please submit your resume and cover letter to email: or WhatsApp:+81.

Basic Details

salary : 3001-3500 AED

Experience : 1 - 2 Years

Location : Dubai

Qualification :

Posted :

Job Type : Full-Time

Company : Dubai Jobs

The current job you are viewing is either old or expired

Kindly look at the latest jobs

For the related jobs check below

By using our site, you acknowledge that you have read and understand our Cookie & Privacy Policy, and our User Agreement .