Help Desk Administrator Job In Dubai

Administrator

Job Id :100022276

Description


Job Title: Help Desk Administrator

Location: Dubai, UAE

Job Description:
Join our IT support team as a Help Desk Administrator and play a crucial role in providing technical assistance to our employees. We are seeking a knowledgeable and customer-focused individual to support end-users with IT-related issues.

Key Responsibilities:
Provide first-level technical support to end-users via phone, email, and chat
Troubleshoot and resolve hardware and software issues
Assist in the setup and configuration of computer systems and applications
Manage and prioritize help desk tickets in a timely manner
Collaborate with other IT team members to resolve complex issues
Maintain accurate records of help desk interactions and resolutions
Provide user training and guidance on IT-related matters
Install, upgrade, and maintain hardware and software components
Participate in the development and improvement of IT support processes
Stay updated on technology trends and updates

Requirements:
Proven experience as a Help Desk Administrator or in a similar role
Strong knowledge of computer hardware, software, and network systems
Excellent problem-solving and communication skills
Ability to prioritize and manage multiple tasks
Familiarity with ITIL principles is a plus
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Bachelor’s degree in Information Technology or a related field is preferred

Benefits:
Competitive salary based on experience
Opportunities for career development and advancement
Positive and collaborative work environment
Health insurance and other benefits

How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this position to email: or WhatsApp:+81.

We look forward to reviewing your application.

Basic Details

salary : 3501-4000 AED

Experience : 1 - 2 Years

Location : Dubai

Qualification :

Posted :

Job Type : Full-Time

Company : Dubai Jobs

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