Wallet Customer Service Specialist Job In Dubai

Customer Service

Job Id :100019216

Description


Responsibilities

Handle customer enquiries that are directed to wallet operations
Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution
Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience
Monitor operation alerts and resolve issues related to daily wallet operation

Requirements

Experience working for crypto exchange in similar capacity
As a team, able to work in shift and provide coverage for customer service function and alert management
Excellent customer service and communication skills
Ability to work in both a team environment and autonomously
Experienced in leading/coaching a team
Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
Strong passion to provide support to customers

Basic Details

salary : 3501-4000 AED

Experience : 1 - 2 Years

Location : Dubai

Qualification :

Posted :

Job Type : Full-Time

Company : Dubai Jobs

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